We’re eMetric Pty Ltd and we provide broadband measurement services including Honesty Box™. We’re based in Sydney, Australia and our parent company, Enex TestLab Pty Ltd, resides in Melbourne, Australia
Why and when we collect your personal information
Honesty Box collects information about our customers and end-users. The information we collect is the personal information required to provide activities or services to you, but it’s also used for the ongoing management and support of those services.
Honesty Box only collects information from you where it’s necessary for delivery, ongoing management and support of services you have requested.
For end-users, we collect and store personal information you provide to us online or by email, and occasionally via post, face to face, over the phone or through our partners. This information primarily includes your name, physical address, phone number, email address, and technical information such as IP address, your Internet or Retail Service Provider, and attributes from the Honesty Box that is connected to your router.
The most common interaction users have with us today is the Honesty Box physical device that you’ve agreed to connect to the broadband router in your home. We use this device to quietly measure the performance of your broadband service and this commonly includes measuring attributes such as download and upload speed, latency (ping) and jitter (UDP).
We collect some information automatically when you visit www.honestybox.com.au such as your IP address and device type, what pages you look at, and what links you click on. For clarity, we do not, in any circumstances, monitor your private use of Internet services.
As part of our marketing initiatives and efforts to provide improved services, we may collect or develop additional anonymised information and associate this with you. This information will reflect the nature of Honesty Box’s relationship to you or your organisation.
How we use your personal information
Primarily, we collect and use your personal information to deliver services to you. This includes the provision of broadband measurement services, customer, sales or technical support, billing, customer relationship management, reporting and other relevant functions.
For the broadband performance data we collect from the Honesty Box device, we aggregate and anonymise the data to produce analytics, results and reports, and may share it publicly or with third parties. We currently provide the aggregated anonymised results to CHOICE (www.choice.com.au) and other partners. CHOICE for example, provides these anonymised results publicly at www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/review-and-compare/broadband-performance
Occasionally we may use your information to contact you for marketing purposes, but we commit to ensuring the communications are relevant to our business and you always have the option to opt-out.
The information we collect when you visit our website or mobile site is only for the intention of understanding how you’re using our web or mobile site so that we can continue to improve our services and content.
Disclosure of your information to third parties
We deeply respect your privacy and only share personal information with third parties in order to deliver and meet our contractual requirements, or where we may be required to by a law enforcement agency.
In the provision of a core part of our service (broadband measurement) and the quality of that service, we may, from time to time, need to correlate information we hold pertaining to your broadband service, and match with information either nbn™ or your Internet Service Provider holds. In the event we exchange broadband service information, we use secure mechanisms between our company and the third party.
We require any Third Party which handles information on our behalf to do so as per the contractual terms which require that the information is kept secure, is processed in accordance with applicable data protection laws, and used only as we have instructed and not for that Third Party's own purposes (unless you have provided consent to them separately).
Where we store information
We store the information we collect from you on secure servers in various locations around Australia. We currently have servers in Sydney, Melbourne and Adelaide. These servers are provided and/or supported by Third Parties, acting under our instruction (learn more at Disclosure of your information to Third Parties).
How we keep personal data secure
Keeping your personal data secure is our highest priority. We limit access to only those Honesty Box or Enex TestLab (our parent company) employees who have to come into contact with your information to do their jobs and deliver our services.
We have created an organisation-wide security programme designed to keep your personal data as safe as possible. It uses a range of technical, organisational and administrative security measures and best-practice techniques, depending on the type of data being processed. For example, the computer systems we use to store your data have access limitations and in-cloud based servers that use industry-standard disc encryption. We use encryption to protect your personal data when we transfer it across the internet. We also carry out security assessments where relevant, on Third Parties who may handle your data.
We train our staff on data protection and privacy policies. We seek to use the minimum amount of personal data possible, including through use of data minimisation techniques such as anonymisation and pseudonymisation. Also, when we develop or update our services in ways that involve the collection, or use of new forms of personal data, we conduct a privacy impact assessment to analyse and minimise, the likelihood of any unintended impact on your privacy.
Honesty Box has security measures in place to protect against loss, access, use, modification, unauthorised disclosure or other misuse of the information we control.
Our security systems include encryption, authenticated access to internal resources, audits of procedures, and regular reviews of overall security.
Whilst Australian Privacy legislation does not currently require us to report a data breach, the GDPR contains mandatory data breach notification requirements. In the event of a personal data breach, we commit to notifying the supervising authority within 72 hours of becoming aware of it.
We retain your personal information for as long as you or your company requires services of us. In the event the relationship ends, we may hold on to your information for a short period of time only. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. You can contact us anytime to:
- Find out what personal information we hold about you
- To make sure it’s current or correct;
- To get a copy of this information in a format that is easily usable for you;
- Request we remove it.
You have an important right to be forgotten so if you no longer have professional relationship with us, you can ask for information about you to be deleted. In all likelihood, we will have removed your personal information, but by all means, please contact us at
if you would like to confirm this.
If you have questions or would like further information, please contact us at