We’re eMetric Pty Ltd and we provide broadband measurement services
including Honesty Box™. We’re based in Sydney, Australia and our parent
company, Enex TestLab Pty Ltd, resides in Melbourne, Australia.
ensuring any data we capture from our users or customers is treated
securely, confidentially and that we abide by good practice. We’ve
written our policy in accordance with the National Privacy Principles
expressed in Australia’s Privacy Act 1988 (Cth) but also the General
Data Protection Regulations of the European Parliament which came into
effect 25 May 2018.
information, and what use we make of it. We also explain where and
why your information may be disclosed to third parties, and the
security measures used to help protect your personal information.
Why and when we collect your personal information
Honesty Box collects information about our customers and end-users.
The information we collect is the personal information required to
provide activities or services to you, but it’s also used for the
ongoing management and support of those services.
Honesty Box only collects information from you where
it’s necessary for delivery, ongoing management and support of
services you have requested.
For end-users, we collect and store personal information you provide to us
online or by email, and occasionally via post, face to face, over the
phone or through our partners. This information primarily includes your
name, physical address, phone number, email address, and technical
information such as IP address, your Internet or Retail Service
Provider, and attributes from the Honesty Box that is connected
to your router.
The most common interaction users have with us today is the Honesty
Box physical device that you’ve agreed to connect to the broadband
router in your home. We use this device to quietly measure the
performance of your broadband service and this commonly includes
measuring attributes such as download and upload speed, latency
(ping) and jitter (UDP).
We collect some information automatically when you visit
www.honestybox.com.au such as your IP address and device type,
what pages you look at, and what links you click on. For clarity,
we do not, in any circumstances, monitor your private use of
As part of our marketing initiatives and efforts to provide
improved services, we may collect or develop additional
anonymised information and associate this with you.
This information will reflect the nature of Honesty
Box’s relationship to you or your organisation.
How we use your personal information
Primarily, we collect and use your personal information to deliver
services to you. This includes the provision of broadband measurement
services, customer, sales or technical support, billing, customer
relationship management, reporting and other relevant functions.
For the broadband performance data we collect from the Honesty Box
device, we aggregate and anonymise the data to produce analytics,
results and reports, and may share it publicly or with third parties.
We currently provide the aggregated anonymised results to CHOICE
(www.choice.com.au) and other partners. CHOICE for example,
provides these anonymised results publicly at
Occasionally we may use your information to contact you for marketing
purposes, but we commit to ensuring the communications are relevant to
our business and you always have the option to opt-out.
The information we collect when you visit our website or mobile
site is only for the intention of understanding how you’re using
our web or mobile site so that we can continue to improve our
services and content.
Disclosure of your information to third parties
We deeply respect your privacy and only share personal information
with third parties in order to deliver and meet our contractual
requirements, or where we may be required to by a law enforcement agency.
In the provision of a core part of our service (broadband measurement)
and the quality of that service, we may, from time to time, need to
correlate information we hold pertaining to your broadband service,
and match with information either nbn™ or your Internet Service
Provider holds. In the event we exchange broadband service
information, we use secure mechanisms between our company and
the third party.
We require any Third Party which handles information on our behalf
to do so as per the contractual terms which require that the
information is kept secure, is processed in accordance with
applicable data protection laws, and used only as we have
instructed and not for that Third Party's own purposes
(unless you have provided consent to them separately).
Where we store information
We store the information we collect from you on secure servers in
various locations around Australia. We currently have servers in
Sydney, Melbourne and Adelaide. These servers are provided and/or
supported by Third Parties, acting under our instruction
(learn more at Disclosure of your information to Third Parties).
How we keep personal data secure
Keeping your personal data secure is our highest priority. We limit
access to only those Honesty Box or Enex TestLab (our parent company)
employees who have to come into contact with your information to do
their jobs and deliver our services.
We have created an organisation-wide security programme designed
to keep your personal data as safe as possible. It uses a range of
technical, organisational and administrative security measures and
best-practice techniques, depending on the type of data being
processed. For example, the computer systems we use to store
your data have access limitations and in-cloud based servers
that use industry-standard disc encryption. We use encryption
to protect your personal data when we transfer it across the
internet. We also carry out security assessments where relevant,
on Third Parties who may handle your data.
We train our staff on data protection and privacy policies.
We seek to use the minimum amount of personal data possible,
including through use of data minimisation techniques such as
anonymisation and pseudonymisation. Also, when we develop or
update our services in ways that involve the collection, or
use of new forms of personal data, we conduct a privacy impact
assessment to analyse and minimise, the likelihood of any
unintended impact on your privacy.
Honesty Box has security measures in place to protect
against loss, access, use, modification, unauthorised
disclosure or other misuse of the information we control.
Our security systems include encryption, authenticated
access to internal resources, audits of procedures, and
regular reviews of overall security.
Whilst Australian Privacy legislation does not currently
require us to report a data breach, the GDPR contains
mandatory data breach notification requirements. In the
event of a personal data breach, we commit to notifying the
supervising authority within 72 hours of becoming aware of
We retain your personal information for as long as you or your
company requires services of us. In the event the relationship
ends, we may hold on to your information for a short period of
time only. Following that period, we’ll make sure it’s deleted
Under the EU’s regulation, we must be able to demonstrate
our compliance with the GDPR principles. Firstly, this privacy
policy has been written with this in mind and secondly, we have
an Incident Response Plan in the event a breach of any kind occurs.
It’s your personal data and you have certain rights relating to it.
You can contact us anytime to:
- Find out what personal information we hold about you
- To make sure it’s current or correct;
- To get a copy of this information in a format that is easily usable for you;
- Request we remove it.
You have an important right to be forgotten so if you no longer
have professional relationship with us, you can ask for information
about you to be deleted. In all likelihood, we will have removed
your personal information, but by all means, please contact us at
firstname.lastname@example.org if you would like to confirm this.
If you have questions or would like further information, please
contact us at email@example.com